Case Study: an online retailer recovers from ransomware with Technology Services Group

Online Retailer recovers from ransomware in 2 weeks with Technology Services Group

The customer, an online retailer, faced a devastating ransomware attack that compromised its critical systems. The retailer engaged its existing managed support services vendor, Technology Services Group (TSG), to help respond to and recover from the incident.

Technology Services Group implemented containment measures and led the recovery process, which included restoring the retailer's essential stock management system and web catalog. The solution was successfully delivered over a two-week period for an estimated cost of £50,000, allowing business operations to resume after a period of manual processing.