Case Study: Keyano College improves student experiences with Dynamics 365 Sales from Technology Management Concepts

Keyano College reduces IT support tickets with Technology Management Concepts and Dynamics 365 Sales

Keyano College, a public post-secondary institution in Alberta, faced operational challenges due to a manual, email-based application process that was inefficient and created IT security concerns. To establish a seamless flow from recruitment to alumni relations, the college partnered with vendor Technology Management Concepts to implement a centralized CRM solution using Dynamics 365 Sales.

Technology Management Concepts implemented and customized Dynamics 365 Sales, creating a centralized portal that automated communications and streamlined data entry. This solution allowed students to self-register using personal emails, which significantly reduced IT support tickets and improved operational efficiency for staff. The vendor's work laid a foundation for future phases, enhancing Keyano College's outreach capabilities for donor management and recruitment.

Keyano College