Case Study: Equifax achieves lower payroll tax costs and improved support with OneSource Virtual

Equifax - Customer Case Study

Equifax, a major information solutions provider, faced a challenge in finding a compatible and transparent payroll tax service after implementing Workday for human capital management. They needed a partner that could provide direct access to their data and handle the complexities of their multi-jurisdictional tax structures without the high costs and limitations of their previous vendors.

The vendor, OneSource Virtual, implemented its payroll tax services, including its TaxEx software and OSVSupport system. This solution provided Equifax with significant cost efficiency, reducing tax processing costs by 30-40% and saving an estimated $130,000-$140,000 annually in potential full-time employee expenses. Furthermore, OneSource Virtual's tools improved the reconciliation process and customer support, leading to an 80% reduction in open service tickets and greatly enhanced operational efficiency.

Equifax

Karen Skelton

Payroll & Unemployment Tax Leader