Case Study: JLL streamlines internal complaints and ticket resolution with Technoduce’s helpdesk software

JLL reduces incident logging to seconds with Technoduce

JLL, a global commercial real estate services firm and Fortune 500 company, partnered with Technoduce to address its challenge of managing internal complaints and requests from a global workforce. The company needed to replace its manual service desk with a centralized, automated helpdesk and ticketing system to improve transparency, accountability, and communication across its many departments and international branches.

Technoduce developed a custom web and mobile application using technologies including .NET, SQL Server, Android, and Swift. The solution provided a centralized platform with ITIL-based processes for automated ticket management, complaint assignment, and seamless communication. As a result, Technoduce helped JLL drastically reduce incident logging time to seconds, lower call rates for ticket registration, and significantly improve help desk productivity and operational efficiency.

JLL