Case Study: Banco del Pacífico achieves 20% customer growth and 50% lower account-opening costs with Technisys Digital Onboarding

50% reduction in the cost of opening an account and 20% increase in the number of customers

Banco del Pacífico, a leading universal bank in Ecuador, wanted to move away from traditional branch-based banking and serve increasingly digital customers, especially Gen Z and other mobile-first users. To achieve an omnichannel experience and integrate customer data across channels, the bank partnered with Technisys and adopted its Cyberbank Omnichannel platform.

Technisys then customized the platform and helped Banco del Pacífico launch a 100% digital onboarding app, Onboard Bdp, enabling customers to open a savings account in about five minutes using only a mobile device. The results were significant: account-opening time dropped from 2 hours to 5 minutes, opening costs fell by 50%, and new savings account customers increased by 20% within five months.

Banco del Pacifico

Luis Alberto Aguirre Carpio

Digital Transformation and Innovation Manager