Case Study: Practice Labs delivers remote support and live trainings with Techinline FixMe.IT

UK-based e-learning company utilizes FixMe.IT to provide remote assistance to a growing number of students

Practice Labs, a UK-based e-learning company providing IT training, needed a cost-effective remote desktop solution to support its growing number of students. After evaluating options like LogMeIn and TeamViewer, they chose Techinline's FixMe.IT service to improve their remote assistance capabilities.

By implementing Techinline's solution, Practice Labs gained the ability to view student issues directly, which significantly improved problem resolution times. The company reported 100% user satisfaction with remote support sessions. Techinline’s FixMe.IT was praised for its ease of use, fast connection speeds, licensing flexibility, and the ability to handle unlimited concurrent sessions.

Practice Labs

Ricky Doyle

Director