Case Study: ICT Bureau improves customer support and online training with FixMe.IT by Techinline

UK-based domiciliary software developer improves remote customer support and hosts online trainings with FixMe.IT

ICT Bureau, a UK-based provider of domiciliary care software, faced challenges with inefficient and time-consuming remote customer support and training. Their previous methods of email and website support requests often lacked detail and required extensive back-and-forth communication, slowing down issue resolution. To improve service quality and efficiency, they turned to Techinline's FixMe.IT remote access software.

By implementing Techinline's FixMe.IT, ICT Bureau gained an instant, reliable, and firewall-friendly method for remote support, demonstrations, and training. The solution allowed them to resolve client issues during the initial phone call, dramatically cut travel costs, and host more online demonstrations and training sessions daily. This led to increased client satisfaction, a faster adoption of their software, and a measurable increase in new client sign-ups, all while providing a simple and secure experience for their customers.

ICT Bureau

David Askill

Technical Sales & Support