Case Study: Data Pigeon delivers real-time remote support and trainings with FixMe.IT by Techinline

UK-based collaboration software provider delivers real-time remote support and trainings with FixMe.IT

Data Pigeon, a UK-based collaboration software provider, needed a cost-effective method to deliver personal, real-time remote support and training to its global client base, moving beyond relying solely on a self-service knowledge base. To eliminate the need for expensive employee travel and resolve issues promptly, they turned to Techinline and its FixMe.IT solution.

By implementing Techinline's FixMe.IT, the company gained the ability to provide one-to-one remote assistance and training anywhere in the world in an extremely timely fashion. The solution's two-way desktop sharing, multi-monitor support, and integrated text chat and drawing tools enabled more effective support. As a result, Data Pigeon can now offer near-instant help, turning client issues into positive experiences and achieving high customer satisfaction with the agile support process.

Data Pigeon

Gareth Scragg

Marketing Director