Case Study: Practice Labs delivers remote support and online training with Techinline's FixMe.IT

Practice Labs delivers remote support and achieves 100% user satisfaction with Techinline

Practice Labs, a UK-based e-learning company providing IT training, needed a cost-effective remote desktop solution to support its growing number of students. After evaluating options like LogMeIn Hamachi and TeamViewer, they selected FixMe.IT by Techinline to provide remote assistance.

Using Techinline's FixMe.IT solution, Practice Labs gained the ability to see users' problems directly, which improved resolution times. The company reported 100% user satisfaction with remote support sessions. They highlighted the solution's ease of use, fast connection speed, and licensing flexibility, ultimately switching to an unlimited annual subscription to handle their increasing support volume.

Practice Labs