Case Study: Target Systems boosts remote support efficiency with Techinline FixMe.IT

Pennsylvania-based software & consulting company provides remote support to customers with FixMe.IT

Target Systems, a Pennsylvania-based software and consulting company, needed a cost-efficient remote support tool to easily connect with its field employees and provide assistance to its commercial clients. The company sought a solution that would enhance its customer service without requiring expensive on-site visits. They chose the FixMe.IT remote support software from vendor Techinline to address this challenge.

By implementing Techinline's FixMe.IT, Target Systems gained a user-friendly solution for desktop sharing and remote support. Key features like seamless file transfer and multi-monitor navigation improved the quality of internal meetings and remote support sessions. The solution saved numerous on-site service calls, resulting in significant time and cost savings for both Target Systems and its customers. According to the company, this has greatly increased the quality of their service and enhanced customer satisfaction.

Target Systems

Steve Calaman

Network Administrator & Systems Consultant