Case Study: ICT Bureau improves customer support and online training with FixMe.IT by Techinline

ICT Bureau cuts travel costs and delivers faster support with Techinline

ICT Bureau, a UK-based domiciliary care software developer, faced challenges with inefficient and time-consuming remote customer support and training. Their previous methods of communication often led to incomplete information and delays. To improve service quality, they implemented Techinline's FixMe.IT remote access software.

Using Techinline's FixMe.IT, ICT Bureau can now instantly connect to client computers for real-time support, online demonstrations, and training sessions. This solution dramatically cut travel costs, increased the number of daily demonstrations and training sessions, and improved client satisfaction by resolving issues quickly within SLA targets. The vendor's tool was also praised for its ease of use and reliability, as it rarely gets blocked by client firewalls.

ICT Bureau