Case Study: Data Pigeon delivers real-time remote support and training with FixMe.IT by Techinline

Data Pigeon delivers real-time remote support worldwide with Techinline

Data Pigeon, a UK-based collaboration software provider, needed a cost-effective solution to deliver real-time, one-to-one remote support and training to its global clients without relying on expensive employee travel. They chose FixMe.IT by Techinline to provide this personal and proactive service directly to their customers' mobile devices.

Using Techinline's FixMe.IT, Data Pigeon can now offer near-instant remote assistance from anywhere in the world. The solution's two-way desktop sharing, multi-monitor navigation, and text chat features have proven particularly useful for effective support. This has resulted in timely issue resolution, positive customer experiences, and significant savings on travel costs.

Data Pigeon