Case Study: ClaimBot achieves 78% faster FNOL processing with TechEniac's AI Claims Chatbot

ClaimBot reduces FNOL processing time by 78% with TechEniac

ClaimBot, a company founded by former insurance claims adjusters, faced significant challenges in the UK insurance market. Their target clients, insurance brokers, were burdened by a manual First Notice of Loss (FNOL) process that consumed over 70 hours per week. They partnered with TechEniac to build an AI insurance claims chatbot that could solve three core problems: the lack of a 24/7 intake channel, potential FCA compliance gaps, and frequent handoff breakdowns between teams.

TechEniac developed a multi-channel conversational AI agent capable of handling the entire FNOL process via web chat or voice. The solution integrated bi-directionally with legacy systems like Guidewire and Duck Creek, processed documents with OCR, and generated an immutable, FCA-compliant audit log for every interaction. The results for ClaimBot's clients were substantial, including a 78% reduction in FNOL processing time, 100% out-of-hours availability, and full FCA audit compliance, with 69% of standard claims resolved entirely by AI.

ClaimBot