Case Study: Michaels achieves faster delivery and higher productivity with TechBlocks AiDE

Michaels boosts productivity 25-30% with TechBlocks

Michaels, a leading North American retailer with over 1,300 stores, faced significant challenges scaling its highly interconnected digital ecosystem. The company struggled with fragmented delivery execution, enterprise-scale system complexity, and pressure to accelerate delivery across its commerce, supply chain, and customer engagement domains. TechBlocks was engaged to implement a more scalable delivery model.

TechBlocks leveraged its AiDE (AI-Native Delivery Engine) to implement an AI-native operating system, organizing 19 cross-functional PODs around core business capabilities. This solution embedded specialized AI agents into delivery workflows while maintaining strict governance. The results included a 25-30% increase in productivity, a 35% faster delivery speed, and a 20% increase in revenue growth, enabling over $100M in business value across more than 40 strategic initiatives.

Michaels