Case Study: JCDecaux streamlines asset tracking with TechAffinity’s custom JCD AIR platform

JCDecaux deploys JCD AIR with TechAffinity in 3-hour monitoring cycles

JCDecaux, a multinational outdoor advertising corporation, was using Freshservice for inventory management but found it lacked the flexibility and specific features needed for its global operations. The system was difficult to maintain, could not track issues against assets, and was hard to integrate with other applications without expert programming. This led to the development of a custom-built asset management system, JCD Air, by TechAffinity to address these challenges and meet key expectations like secure logins, ticket management, and real-time asset tracking.

TechAffinity developed the JCD Air application by deeply understanding the client's requirements and customizing the Freshservice portal to match JCDecaux's branding. The solution included a simplified login via mobile number, a one-stop ticket submission shop for field agents, dynamic map integration for asset location, and automated ticket creation via API based on pre-defined conditions from beacon devices and other databases. The positive outcomes for JCDecaux included a streamlined process for tracking assets and raising tickets, single sign-on accessibility, easier future data migration via API, and secure role-based access control, providing a more efficient and manageable system for its field agents and administrators.

JCDecaux