Case Study: Family Medical Center achieves 24-hour reimbursements and reduced claim rejections with Tebra

Switching to Kareo Reduced Claim Rejections and Increased Velocity of Payments and Reimbursements

Family Medical Center is a small, privately owned family and internal medicine practice in Cedar Park, Texas, focused on patient-centered care. Despite strong clinical and technical roots, the practice was hampered by a complicated EHR and needed a more powerful, user-friendly practice management and billing solution to improve claim tracking and revenue cycle performance.

Switching to Kareo Billing gave the practice automated scheduling, billing analytics, eligibility verification, and patient payment tools (including real-time card processing and a patient portal). The change cut claim adjudication from 30–45 days to as fast as daily/24-hour processing, reduced payment velocity from 30 to 11 days, lowered claim rejections, sped collections, and simplified staff onboarding to a single day — materially improving cash flow.

Family Medical Center

Diana Kling

Manager