Case Study: Greener Healing Ways cuts no-shows by 50% and boosts productivity with Tebra

Switching to Kareo Improved Patient Communications, Increased Productivity

Greener Healing Ways, a two-office cannabis-certification practice in Hawaii led by Dr. James Berg, struggled with frequent appointment errors, lost records and high no-show rates after their billing software failed and a replacement proved unreliable. Office Manager Amber Jensen faced overwhelming call volume and calendar management issues that hurt the business, but was reluctant to switch systems because of anticipated training burdens.

They implemented Kareo’s integrated Billing, Clinical EHR and Engage platform, launching within two weeks with strong onboarding support and a dedicated Success Coach. Automated confirmations, patient broadcast/texting and stored-card functionality cut call volume and no-shows (down 50%), delivered a $15,400 ROI within three months, freed staff to pursue growth activities, and enabled plans for adding a provider and future telemedicine visits.

Greener Healing Ways

Amber Jensen

Office Manager