Case Study: InTouch Psychological Services achieves 60% patient growth and 85% lower system costs with Tebra

Switching to Kareo Helps Clinic Expand

InTouch Psychological Services, founded in 2016 by psychiatric nurse practitioner Erica Flake in central Mississippi, expanded quickly from a single mental health clinic to a second integrated primary care location by 2018. Growth exposed major problems with prior systems (AdvancedMD and MedEasy): limited functionality, high costs, inaccurate billing, and lost revenue that prompted the search for a better practice-management solution.

The clinic moved to an end-to-end Kareo stack for patient intake, clinical charting, billing, and telemedicine, enabling real‑time tracking of patients through check-in, treatment and follow-up. The switch eliminated extra billing fees and slashed system costs by 85%, cut charting time by about five minutes per patient, increased patient volume by 60%, sped reimbursements, and made telemedicine and new-user onboarding seamless.

InTouch Psychological Services

Erica Flake

CEO & Owner