Case Study: OC Eye Associates achieves faster payments and a 20% AR reduction with Tebra's Kareo Patient Collect

Speedier Payment Turnaround with Kareo Patient Collect

OC Eye Associates, a busy ophthalmology practice, struggled with mounting patient billing backlogs after COVID-19. The practice relied on monthly paper statements and manual follow-up, which consumed significant staff time and left many small balances uncollected.

They adopted Kareo Patient Collect to send weekly electronic invoices via text and email (with occasional paper bills), resulting in faster payments and streamlined reconciliation through integration with Kareo Billing. In three months AR balance fell 20%, days in AR dropped 27%, days of revenue outstanding were reduced by seven days, and biller workload decreased by about 6–7 hours per week—many patients paid immediately (e.g., 25 of 200 paid within hours).

OC Eye Associates

Lisa McBride

Billing Manager