Case Study: Robert A. Krause, MD achieves better Google visibility and a 4.9-star online rating with Tebra

Robert A. Krause - Customer Case Study

Robert A. Krause, MD is a 40-year family-practice physician in small-town North Carolina whose traditional office and longtime standalone systems left him with low web traffic and a polarized online reputation—just 30 reviews over a decade, mostly five- or one-star. Younger patients wanted search visibility, comparative reviews and online booking, so Dr. Krause needed a modern, integrated solution to improve discoverability and patient experience.

After Kareo merged with PatientPop into Tebra, he adopted the integrated platform—an SEO-optimized website, Google profile, online scheduling, text reminders and reputation management. In four months the practice logged 1,500 website visits, 61 new reviews (raising his average to 4.9 from 1.9), 15 new patients, 798 PatientPop messages replacing many phone calls, 25% fewer no-shows and a 98% patient satisfaction rate, freeing staff time and improving workflow and care.