Case Study: Robert A. Krause achieves better Google visibility and more patient bookings with Tebra

Robert A. Krause boosts Google visibility with Tebra and gains 61 new reviews

Dr. Robert A. Krause, a medical practitioner, faced the challenge of a low-visibility website with few online reviews and an outdated patient experience that was deterring younger clients. His staff was overburdened with manual tasks like scheduling and data management. To address this, he turned to Tebra for its Patient Experience service to modernize his online presence and streamline operations.

Tebra implemented a solution that included SEO, a new website with online booking, and automated text reminders and feedback requests. This resulted in a dramatic increase in web traffic, generating 1,500 hits and 15 new patients in four months. The practice received 61 new reviews, raising its rating to 4.9 stars. The system also reduced phone calls by nearly 50 per week, cut no-shows by 25%, and freed up significant staff and doctor time, leading to a 98% patient satisfaction rate.