Case Study: Willow Tree Mosaic achieves 33% reduction in staff FTE hours and faster payments with Tebra

Reducing Full Time Hours with Kareo

Willow Tree Mosaics is a medical billing company founded by Janet Hoeke to support pediatric therapists and families; it manages billing for about 10 practices and 30 mostly part-time providers. In 2015 a vendor software update corrupted over five years of data and their backup plan was unacceptable, forcing Janet to find a reliable, affordable cloud-based system that would reduce long hours and protect tight margins.

Janet chose Kareo Billing with transactional pricing and completed the switch within three weeks, gaining features like task management and faster ERA processing. The move cut paid staff hours by 33%, reduced Janet’s workweek from up to 100 hours to about 30, sped up payments (ERAs about one week faster) and lowered overall A/R—freeing the business to pursue growth.

Willow Tree Mosaic

Janet Hoeke

Owner