Case Study: Wholehealth PLLC achieves a 95% telemedicine show rate and 20 monthly video visits with Tebra

Promoting patient satisfaction and comfortability with Kareo Telemedicine

Wholehealth PLLC, founded by Dr. Huiping Xu in Houston in 2015, is a behavioral health practice treating conditions from depression and anxiety to PTSD and bipolar disorder. Many patients faced barriers to in‑office care—agoraphobia, paranoia, childcare needs, or travel—making attendance and comfort in a traditional clinic setting a challenge.

By adding Kareo Telemedicine—integrated with the Kareo EHR, Billing, and Engage suite—Wholehealth offered secure, convenient video visits that patients can join from home or on the road. The unified platform simplified scheduling, charting, and insurance eligibility checks, boosted patient comfort and privacy, and cut no-shows: telemedicine visit show rates rose to 95% (from about 75–80% in‑office), with an average of 20 video visits completed monthly and increased practice revenue and patient satisfaction.

Wholehealth PLLC

Huiping Xu

Owner