Case Study: Multi-Medical Specialties Billing Associates boosts patient collections 30% and cuts client setup from 3 days to 2 hours with Tebra

Multi-Medical Specialties Billing Associates - Customer Case Study

Multi‑Medical Specialties Billing, a family‑owned medical billing company founded in 1977 and co‑owned by Terri and David Newton, faced a growing technology challenge as clients moved to EHRs. Their legacy mainframe/AS400 system lacked the web‑based connectivity and ease of use needed to onboard practices quickly and support diverse specialties without heavy training or investment.

The firm adopted Kareo’s end‑to‑end suite (practice management, EHR, payments and analytics), requiring clients to download a Kareo link and using Kareo University for training, while assigning dedicated three‑person teams and monthly AR audits for each practice. The change cut client setup from three days to about two hours, halved employee ramp‑up time, boosted patient collections by at least 30%, improved reporting and efficiency tracking, and enabled expansion to 50 practices across 17 specialties in four states.

Multi-Medical Specialties Billing Associates

Terri Newton

Owner