Case Study: Renee Lim Ngo, PC, MD achieves 98.5% net collections and under 17‑day A/R with Tebra (Kareo Managed Billing)

Making Big Billing Improvements with Kareo Managed Billing

Renee Lim Ngo, PC, MD is a small Las Vegas psychiatric practice that sees dozens of patients a day across multiple locations. The practice had long outsourced billing, but the previous vendor was unresponsive, slow to address denials, and failed to collect copays and co-insurance, costing the office time and revenue.

The practice switched to Kareo Managed Billing and Kareo EHR, with Kareo assisting migration and providing a Customer Success Coach. Claims are now filed and processed quickly with far fewer rebills, improving patient collections and cash flow; key metrics include average days in A/R under 17, denial rate under 2%, net collections around 98.5%, and Medicare/Medicaid paying in under 20 days.