Case Study: Our Medical Center achieves streamlined operations and rapid patient growth with Tebra

Listening, Caring and Healing with Kareo

Our Medical Center, founded by Cecilia Berumen to provide empathetic mental health care, struggled early on with an unresponsive EMR vendor and time-consuming paper processes that threatened scalability and provider work-life balance. Administrator Ronald Trinidad needed a system that would automate intake, billing and documentation, eliminate phone and fax bottlenecks, and support telehealth as the practice grew.

Switching to Kareo delivered a responsive team and a dedicated coach plus online scheduling, electronic intake and forms, kiosks, insurance verification, e-billing, e-prescribing (including controlled substances), telehealth and text outreach. Those changes saved hours of administrative work (e-billing ~1 hour/day; notes ~20 minutes per patient), allowed one administrator to manage growth to ~2,000 patients and 6,200 encounters before hiring additional staff, boosted online visibility and five-star reviews, and left the practice with a two-month new-patient waitlist.

Our Medical Center

Ronald Trinidad

Administrator