Case Study: Strongsville Family Counseling achieves faster payments, minimal A/R, and lower billing costs with Tebra

Keeping the Focus on Patients with Kareo

Strongsville Family Counseling is a mental health practice in Strongsville, OH, founded and run by [REDACTED]. Over seven years the practice grew to include seven additional providers and sees up to 90 patients a week. The owner initially outsourced billing but found the vendor costly (about $5 per claim) and slow, which created administrative overhead, delayed payments, and long insurance turnaround times.

They switched to Kareo Billing after researching options and running demos, moving billing in‑house to the owner and office manager. Kareo proved easier to use and much cheaper (about 20% of prior costs), enabling daily claim submission, eligibility checks, and co‑pay collection. Results included faster cash flow (BC/BS turnaround from six weeks to two), virtually no A/R over 45–60 days, <1% denials, reliable cloud access during a computer crash, and responsive support.

Strongsville Family Counseling

Leneigh White

Owner