Case Study: Choice Physical Therapy achieves A/R reduction to 8% and denials under 5% with Tebra

Improving Medical Billing Workflow with Kareo

Choice Physical Therapy of St. Albans is an outpatient physical therapy practice with locations across seven states, each run independently but owned by the same company. After years on a limited, paper-based billing system (Turbo) they faced high accounts receivable—more than 30% of claims over 30 days—frequent denials, poor workflow, and limited visibility for the CFO into clinic-level finances.

After moving clinical notes to WebPT, Choice implemented Kareo Billing in January 2012 and within three months saw major improvements: A/R over 30 days fell to 8%, denials dropped to under 5%, average days in A/R improved to 24, and about 90% of claims are paid within 30 days. Kareo’s dashboard, daily claim submissions, streamlined workflows, and responsive support made denials easier to fix, improved cash flow, and gave staff and leadership clear, actionable financial visibility.

Choice Physical Therapy

Carolynn Charles

Office Manager