Case Study: Health and Wellness Medical Services achieves rapid growth and billing transparency with Tebra

Health and Wellness Medical Services - Customer Case Study

Health and Wellness Medical Services, led by Jenny Furlow, NP‑C, is a Charlottesville, VA mobile practice bringing full primary care and mobile lab services into patients’ homes. The practice ran into a major cash‑flow crisis after an unreliable biller left six months of claims unprocessed and roughly $15,000 in lost revenue, threatening the business’s viability.

Furlow switched to Kareo and a Kareo‑recommended billing partner, implemented the Kareo platform and mobile app to capture insurance, schedule visits, and streamline documentation, and had backlogged claims processed. The result was immediate revenue recovery, full visibility into claims, a 75% reduction in time spent chasing paperwork, growth from 20 to 300 patients in under a year, and the ability to hire additional staff while regaining financial confidence.

Health and Wellness Medical Services

Jenny Furlow

Owner