Case Study: Greensboro Pediatric Surgery achieves same-day payments and 50% faster collections with Tebra

Greensboro Pediatric Surgery - Customer Case Study

Greensboro Pediatric Surgery, the longest-standing pediatric surgery practice in Greensboro, NC, struggled with unpaid bills as the younger parents who pay most invoices ignored paper mail. Practice manager Katie Howell found that monthly paper statements piled up unread, creating accounts receivable headaches and slow payment cycles.

After beta-testing Kareo Engage’s text messaging, the practice began sending invoice links by SMS and saw immediate results: about half of patients paid the same day, overall payment turnaround time was cut in half, uncollected accounts fell 12%, and delivery rates were essentially 100%. Texting also reduced phone time, manual data entry and collections work, letting the staff post payments automatically and improve profitability while making payment easier for families.

Greensboro Pediatric Surgery

Katie Howell

Practice Manager