Case Study: Craft Behavioral Health achieves under 1% denials and 31-day average A/R with Tebra

Getting the Right Support and Services with Kareo

Craft Behavioral Health, a family-oriented mental health practice founded in 2010 with board-certified psychiatrists, counselors, and nurses, faced revenue pressure from poor in-house billing: unworked denials, unexpectedly high accounts receivable, and inconsistent biller performance that threatened cash flow and growth plans.

They transitioned from in-house billing to Kareo Managed Billing (building on their existing Kareo software) and later added Kareo Clinical and Engage. The switch drove major improvements: denial rate under 1% (nine denials in six months), average days in A/R around 31, faster payments, clearer communication for complex appeals, reduced no-shows through text/email reminders, and 21 new online reviews in one month—freeing staff to focus on patient care and expansion.

Craft Behavioral Health

Cara Farooque

Practice Manager