Case Study: Westgate Skin & Cancer achieves rapid growth and improved patient satisfaction with Tebra

Focusing on Growth and Patient Satisfaction with Kareo

Westgate Skin & Cancer is a single‑provider dermatology practice in Austin, TX founded by Dr. Blakely Richardson in 2014. Facing a competitive market of tech‑savvy patients, practice manager Daniel Soteldo prioritized operational efficiency, flexibility, and a paperless workflow from day one to support rapid growth, high patient satisfaction, and strong clinical and billing performance.

They implemented Kareo Billing with Modernizing Medicine EMA and Kareo Engage — a cloud‑based, specialty‑integrated ecosystem accessible from laptops and iPads — to automate documentation, billing, reminders, online scheduling and patient surveys. The practice now posts claims daily with low denials, averages 24 days in A/R (6% >120 days), cut no‑shows 70–80%, generated over 700 reviews with 4.5+ star ratings, achieved 100% first‑page search results, and is growing ahead of projections.

Westgate Skin & Cancer

Daniel Soteldo

Practice Manager