Case Study: Complete Provider Resource achieves reduced A/R, faster statements, and reliable reporting with Tebra

Equipped for business growth and to help medical practices succeed

Complete Provider Resource (CPR) is a medical billing company founded in 2010 that supports small practices with billing, account support, and administrative services. Despite 40 years of combined team experience and plans to grow, CPR struggled with unreliable billing software that produced poor reporting, missed or unsent claims, statement errors, duplicates and overpayments—problems that eroded client confidence and led to the loss of their largest account and staff downsizing.

CPR switched to Kareo Billing Company Edition and saw immediate operational improvements: faster, more reliable reporting and claims processing, simpler A/R management, and better front-end eligibility checks. Statement processing dropped from a full weekend to about three hours, reporting time was reduced by nearly two days per month, and A/R performance improved (under 30 days, A/R down 10%), resulting in fewer client complaints and greater capacity to serve clients and pursue new partnerships.

Complete Provider Resource

Shirley Walker

President