Case Study: Di Lello IT Services scales telehealth to 4,000 appointments/month and doubles client base with Tebra

Di Lello IT Services - Customer Case Study

Di Lello IT Services, led by Troy Di Lello, is an IT consultancy that pivoted into telehealth implementations as independent providers scrambled for compliant solutions during COVID. Facing widespread use of non‑HIPAA tools (Zoom, Skype, FaceTime) and complex compliance needs, the firm needed a trustworthy, scalable EMR/telehealth partner it could rely on while keeping its lean, partnership‑driven business model.

After evaluating vendors, Di Lello chose Kareo for its security, ease of use, built‑in telehealth and provider training/support. Kareo’s platform simplified rollouts and scaled with the firm—enabling a behavioral health client to reach 4,000 appointments per month, making telehealth 80% of Di Lello’s work, doubling lead volume and positioning the company to more than double its client base.

Di Lello IT Services

Troy Di Lello

Managing Partner