Case Study: Buena Vida Physical Therapy & Wellness achieves 75% faster reimbursements and 3× billing capacity with Tebra

Confessions of an E-Billing Phobic

Buena Vida Physical Therapy & Wellness, a growing outpatient rehab clinic in Las Vegas, NM, faced a billing challenge when longtime front-desk employee Phyllis Duran was promoted to "abundance specialist" and panicked at the thought of switching to electronic billing. With high daily patient volume and varied payer requirements, the practice needed an easy-to-use e-billing system and strong support to avoid hiring more staff.

They implemented Kareo Billing integrated with WebPT, plus Kareo Patient Statements and Patient Payments, and relied heavily on Kareo’s responsive support and enrollment teams for quick onboarding. Within a month Duran was confidently submitting clean claims, cutting reimbursement time by 75%, enabling one biller to handle the workload of three, improving cash flow, and speeding patient payments through online statements and portal options.

Buena Vida Physical Therapy & Wellness

Phyllis Duran

Abundance Specialist