Case Study: Lifestyle Eye Center achieves 3x collections and streamlined billing with Tebra

Building a Practice with Help from Kareo

Lifestyle Eye Center is a single-physician ophthalmology practice in Walla Walla, Wash., specializing in cataract, cornea, and refractive surgery. After opening in 2010 with minimal staff, the practice struggled with turnover and an inexperienced front-office/billing person handling complex claims, resulting in many unbilled claims and stalled cash flow.

The practice hired an office manager and dedicated billing specialist, Estee, who implemented Kareo Billing to run reports, clean up claims, check eligibility/authorizations, and automate patient statements. Within her first full month she collected over $25,000; since then collections have tripled, staff has grown, denials are under 1%, Medicare/Blue Cross pay in about 14 days, patient statement costs fell roughly 65%, and days in A/R have steadily improved.

Lifestyle Eye Center

Estee Pummel

Current Billing and Insurance Manager