Case Study: ABS Business Solutions achieves 20x faster collections and 35% higher patient receipts with Tebra

ABS Business Solutions - Customer Case Study

ABS Business Solutions, founded by Dawn Lawler, is a medical billing firm that serves 300+ mental health providers across five states. The company struggled with a generic, non–HIPAA-compliant billing system that frequently failed and delayed payments, forcing ABS to find a reliable, healthcare-focused solution.

ABS implemented Kareo’s end-to-end suite (Billing, Clinical, Engage, Patient Collect) and shifted to text and email statements with online payment links. Collections rose 25% the first day, texting produced as many as 100 payments in an hour, and overall results included 20x faster collections, a 35% increase in patient receipts, a 20–30% drop in outstanding invoices, 15% lower postage costs, and about 40 biller hours saved per week (avoiding one FTE).

ABS Business Solutions

Brittany Lawler

Vice President & Office Manager