Case Study: Threefold Systems achieves seamless, time-tracked web development support with Teamwork Desk (Teamwork)

Why Threefold Systems Switched To Teamwork Desk For Web Development Support

Threefold Systems, a web, e-commerce, and mobile development firm serving the publishing industry, needed an affordable help-desk solution that would capture every incoming client request and integrate seamlessly with project management. After evaluating options on features, integrations, and pricing, Threefold Systems chose Teamwork and implemented Teamwork Desk to manage web development support during project support phases.

Teamwork Desk, tightly integrated with Teamwork Projects, let Threefold Systems convert tickets into tasks instantly, track time against each ticket, and maintain a complete record of client support and project resource usage. Using Teamwork improved client communication, ensured no requests were lost, and provided measurable time-tracking and audit trails that streamline support and clarify project scope.

Threefold Systems

Ciaran McGrath

Managing Director