Case Study: Blackboard achieves streamlined, scalable project delivery and faster collaboration with Teamwork Projects

Teamwork Projects Enables Blackboard To Provide A Complete Educational Experience

Blackboard, a 3,000‑employee leader in higher education software and services, faced growing complexity as demand for its tailored Educational Services outpaced informal project workflows. Teams were using spreadsheets, personal tools, email threads and siloed communication, making it hard to track updates, responsibilities and change histories. After evaluating about ten competitors, Blackboard selected Teamwork Projects to standardize project management across remote and in‑office teams.

Teamwork implemented a phased rollout of Teamwork Projects, using Gantt charts, project status updates, centralized deliverables, comment threads and task templates to unify work and client collaboration. The result was a single source of truth for projects, an auditable feedback trail, faster client onboarding, and reclaimed time previously spent finding, updating and verifying files; adoption of Teamwork has improved consistency, scaled best practices, and freed project managers to focus on process improvement.

Blackboard

Rebecca Smart

Head of Program Management Office