Case Study: MarineMotion / BoaterBase achieves smoother, faster customer support and improved software adoption with Teamwork Desk

Teamwork Desk makes smooth sailing for online boating tycoon

MarineMotion / BoaterBase, founded by Joe Andrade, is a content marketing agency that helps boat owners sell or charter their vessels. Their biggest challenge was low product adoption and a flood of routine support requests from users who hadn’t followed onboarding instructions. To address this, Joe turned to Teamwork and implemented Teamwork Desk as a centralized helpdesk for both simple and complex customer queries.

Teamwork Desk provided a searchable knowledge base, canned responses, a ticketing system and seamless task creation into Teamwork, enabling agents to resolve a large proportion of issues by email or quickly escalate and assign work to the right team member. As a result, MarineMotion / BoaterBase achieved smoother support workflows, better visibility into historical tickets, reduced reliance on email and memory, and faster issue resolution—outcomes Joe credits directly to Teamwork.

MarineMotion / Boaterbase

Joe Andrade

Founder & Director