Case Study: GO Creative achieves inbox zero and faster customer support with Teamwork Desk

Teamwork Desk frees GO Creative from email overload

GO Creative, a Brisbane-based marketing and web agency serving small businesses, was struggling with email overload and lost or delayed messages as their team grew. Director Grant O'Neill needed an affordable shared-inbox solution that integrated with their existing tools, so in 2018 they adopted Teamwork’s help desk offering, Teamwork Desk (alongside Teamwork and Teamwork Chat) to replace disjointed personal inboxes and the ticketing system they’d outgrown.

Teamwork implemented a centralized support workflow using Teamwork Desk’s Smart Inboxes, notes, tasks, triggers, custom statuses and integrations (including the Teamwork platform and third‑party tools), giving multiple team members visibility and automating notifications. The result was faster collaboration and resolution times, fewer missed requests, a daily goal of “inbox zero,” and measurable efficiency gains that save and generate revenue for GO Creative—outcomes achieved through Teamwork’s Desk features and integrations.

GO Creative

Grant O’Neill

Director