Case Study: SugarCRM achieves streamlined global collaboration with Teamwork.com

SugarCRM finds operational zen with Teamwork.com

SugarCRM, a global customer relationship management company, was struggling with low user adoption, fragmented tools, and difficult collaboration across time zones. Teams were using multiple platforms like Monday.com, Basecamp, and email, which made project coordination and internal alignment inconsistent and inefficient.

Teamwork.com provided SugarCRM with a unified project management platform that combined workflows, communication, time tracking, and invoicing in one place. With Teamwork.com, SugarCRM improved adoption across global teams, streamlined collaboration, and achieved more accurate billing and budgeting; the company also reported invoicing accuracy so strong that it credited less than $20,000 in the last year despite handling over $10 million in annual invoicing.

SugarCRM

Sarah Friedlander Garcia

Senior Director, Brand & Content Marketing