Case Study: Strencom triples NPS and improves client satisfaction with Teamwork Projects

Strencom Triples Their Nps Score And Improves Client Satisfaction With Teamwork Projects

Strencom, a Cork-based telecommunications firm providing data networks and private cloud services, was struggling to deliver hundreds of projects on time while managing clients through email, spreadsheets and documents. Reporting was manual and time-consuming, communication frequently broke down, and their NPS sat in the low twenties — so Strencom became a customer of Teamwork and adopted Teamwork Projects to address these issues.

By deploying Teamwork Projects, Strencom centralized tasks, deliverables and reports and added clients as collaborators to give real-time visibility, cutting administrative work by over four full days per week (they previously spent ~34 hours weekly on reporting). The solution enabled them to scale from about 30 to 55 active projects on average, guarantee on-time delivery, and triple their NPS to 73 — demonstrating clear improvements in client satisfaction and repeat business driven by Teamwork.

Strencom

Colum Buckley

Director of Operations