Case Study: Security7 Networks achieves streamlined ticket-to-task workflows and faster response times with Teamwork

How Teamwork’s integrated suite is the key to Security7’s productivity

Security7 Networks, an 11–20 person IT managed services firm in New Hampshire, was hampered by disconnected tools: a slow, costly, heavily customized helpdesk that didn’t integrate with their project management system, forcing manual task entry, redundant app switching, and lost time. Looking for a friendlier, streamlined solution, Security7 adopted Teamwork Desk and Teamwork Projects (Teamwork for Enterprise).

Teamwork delivered an integrated suite—Teamwork Desk tied directly to Teamwork Projects—adding ticket-to-task creation, Followers notifications, powerful search, and an open API for custom integrations (including automatic ticket creation from Security7’s network monitoring). The result: no more manual task re-entry or app-hopping, faster response times, better workload distribution and reporting, easier scaling through unlimited projects, and consolidated, secure data storage—outcomes Security7 credits to Teamwork’s integrated platform.

Security7 Networks

Raymond Scholl

Partner,Chief Information Security Officer