Case Study: Seafoam Media achieves 92% client retention rate with Teamwork

How Teamwork Fuels Seafoam Media’s 92% Client Retention Rate

Seafoam Media, an 11–20 person digital marketing agency in St. Louis, had relied on Teamwork and its products Teamwork Projects and Teamwork Desk since 2010 but in 2018 tested other helpdesk and project-management options to make sure they weren’t missing better tools. After a six-month, $8,000 evaluation they found competing systems fragmented workflows, dropped recurring tasks, were slow to fix bugs, and reduced productivity, so they returned to Teamwork.

Using Teamwork’s task list templates, triggers, milestones, common inbox, reporting and Collaborators, Seafoam Media centralized work, sped project setup, automated ticket routing and improved visibility and accountability. The result was faster project builds, happier team members and measurable business impact — Teamwork helped drive a 92% client retention rate while delivering better ROI and lower costs versus the alternatives.

Seafoam Media

Zach Laidlaw

Brand Manager