Case Study: See Green achieves faster ticket resolution and improved efficiency with Teamwork Desk (by Teamwork)

How Teamwork Desk became See Green’s ticket to efficiency

See Green, a web design and digital agency based in North Yorkshire, faced growing pain managing thousands of domains and voice networks with a limited community-built helpdesk that couldn’t share or track complex tickets. After losing critical DNS requests and seeing response times slip, they adopted Teamwork’s helpdesk product, Teamwork Desk (joining in its 2013 beta), to get a more reliable, collaborative support platform.

Teamwork Desk gave See Green shared inboxes, private ticket notes, triggers, tags, an open API to surface CRM data, and integration with Teamwork tasks so work could be assigned and tracked in context. As a result, See Green saw significantly faster response times, fewer missed high‑priority tickets, quicker onboarding for new staff, reclaimed time previously spent on back-and-forth communications, and a clear path toward “inbox zero” — all achieved using Teamwork’s solution.

See Green

David Forster

Operations Director