Case Study: FAO Schwarz creates a seamless in-store experience with Teamwork Commerce

FAO Schwarz Reopens with the Help of Cutting Edge Retail Technology

FAO Schwarz, the iconic toy retailer, needed a store technology experience that could support large crowds while matching the imaginative, experience-driven nature of its new location. Teamwork Commerce provided the iPad-based mobile point-of-sale system and Cloud HQ backend to serve as the main checkout interface for associates.

Teamwork Commerce implemented a flexible, integrated retail platform that made checkout quick and easy while staying largely invisible in the background. The solution helped FAO Schwarz deliver a seamless customer experience and customize its technology stack to fit its creative retail vision, though no specific numerical results were provided.

FAO Schwarz

David Niggli

Chief Merchandising Officer