Case Study: Arigato Delivers a Virtual Holiday Experience with Teamup Calendar

The Year End Celebration A Virtual Holiday Experience in Japan

The customer, Arigato, a Japan-based food tour company, faced a severe challenge when the COVID-19 pandemic caused all of their tour bookings to be cancelled, forcing them to drastically reduce their team size. To survive, they needed to minimize operating expenses and reached out to their scheduling vendor, Teamup Calendar, for assistance with their business-critical subscription.

Teamup provided unconditional support by refunding Arigato's subscription credit while continuing full service, allowing for a quick restart when possible. This goodwill strengthened a powerful mutual relationship. Later, Arigato reciprocated by hosting a virtual holiday experience for the Teamup team, which provided a fun and motivating celebration for the distributed team and served as a powerful demonstration of successful collaboration and mutual support between vendor and customer.

Arigato