Case Study: Chicago Yacht Works improves service scheduling and customer communication with Teamup Calendar

Teamup Customization Helps Chicago Yacht Works Provide Stellar Service

Chicago Yacht Works, a full-service boating facility, faced a significant challenge in organizing its busy service department. Their previous system, a cumbersome combination of whiteboards, spreadsheets, and basic calendars from Outlook and Google, was insufficient for scheduling technicians, subcontractors, and boat movements, leading to overbooking and an inability to provide customers with reliable timelines.

By implementing Teamup Calendar, the company found a powerful solution. Teamup’s customization allowed them to prevent overlapping events, eliminating double-booking and providing accurate completion dates to customers. The results were a clearly defined process, improved efficiency, and the ability to display a live, up-to-date schedule on a large office screen, which boosted customer communication and confidence. Teamup's mobile apps also kept technicians informed on the go, ensuring no work orders were forgotten.

Chicago Yacht Works

Jonathan Paige

Chicago Yacht Works