Case Study: Yanfeng improves call-off efficiency and employee experience with TeamSense

Yanfeng streamlines 150 daily call-offs with TeamSense

Yanfeng, a leading global automotive supplier, faced a challenge with its antiquated call-off system. The process required hourly employees to phone a live agent hotline, which was a manual and anxiety-ridden hassle for both staff and HR. This system was inefficient, prone to errors, and provided a poor experience for employees calling off during stressful situations. The vendor TeamSense was identified as a solution to replace this outdated process.

TeamSense implemented its text-based call-off and communication service. The solution automated the process, giving employees peace of mind and freeing HR from reactive data entry. The results included a vastly improved employee experience, more proactive manpower planning for supervisors, and enhanced operational efficiency. TeamSense also fostered greater inclusivity through its language translation capabilities. The implementation was seamless, and the product was so well-received that Yanfeng expanded its use to include plant-wide communication.

Yanfeng